We specialize in change Management Consulting
Prosci® Certified &
Hi, Clarence here…I am the CCO for Change Works Consulting. Between training and change management, I have over 15 years of experience and 2 change management certifications. Prosci, Change Guides and ACM course from Microsoft. I am a Microsoft Partner.
Helping companies and small consulting firms transition to going live.
Internal advertising, branding, and insight. Help employees successfully transition.
Post transition roles aren’t always what was expected. I will help you refine your goals.
The Benefits of Adding CM Effort
From ERP implementations to moving from an office to a cube, change management works to help employees adopt and utilize new systems and processes from day one.
Change Management helps to move people quickly through the transition curve.
99.6% adoption rate – you can do all of the testing but you don’t know if people are there.
The overall market for change management related to Microsoft technologies for 2019 is $9.5B, growing at 7% annually.
People don’t automatically change
Shadow IT is more prominent than ever
ERPs Are more than a technical migration
People & change are not one-size-fits-all
Organizations are made up of innovators, laggards and everyone in between
How do you effectively reach over 6000 employees?
Cuyahoga County was implementing a new ERP system. Over 6000 employees would be required to complete Open Enrollment in the new system to be eligible for benefits in the following year.
The process required employees to in some cases log into a brand-new system 3 times. Employees were required to 1. log in and Validate their employee information. 2. Log in at a later date and update their personal information and 3. Return the system to Enroll in benefits.
In addition to having people log into a system 3 times, many employees didn’t have regular access to a computer.
To avoid having employees being defaulted to a high deductible plan, it was necessary to have as many employees enroll as possible prior to the cut off date.
I revised the strategy and tactics:
The benchmark for success was originally set at 75-80% adoption and utilization of the new ERP. My strategy and tactics resulted in an unprecedented 99.6% of all eligible county employees participating in Open Enrollment. We received accolades from the county executive as well as from the system integrator.